FAQs

FAQs

What is a psychologist?

According to the Psychologist’s Association of Alberta, psychologists are regulated health professionals who provide services including psychotherapy, assessment, diagnosis, and research of psychological health and problems. They are trained in evidence-based practices and follow a code of ethics that promotes respect for dignity and fair treatment. Alberta’s psychologists have advanced university degrees (Masters or PhD) and undergo extensive supervised training and examinations. Psychologists study the biological, cognitive, emotional, social, cultural, and environmental determinants of behavior and through such extensive research and practice, psychologists help people cope more effectively in daily life.

How do I make an appointment?

If it’s your first time coming to Supporting Wellness, give us a call so that we can identify the best therapist for your situation. If you know the person you would like to speak with, you can give us a call or book an appointment through their online portal.

What if I can’t come to the office?

At Supporting Wellness, we are are proud to offer video and online counselling. Whether you lack mobility or live in a remote area, we can complete a secure session via the internet. If you are interested in video counselling, please contact us.

How many sessions do I need?

The number of sessions we recommend changes with each individual. We can advise a certain number of sessions during the initial consultation, but the number may change as the sessions progress. 

What is the cost of a session?

The cost of a 50 minute therapy session is $200. Other costs may vary based on the type of therapy offered and the therapist providing the counselling. Give us a call for more information or click here to view the recommended fee schedule determined by the Psychologists’ Association of Alberta. 

What payment methods do you accept?

We accept credit card, e-transfer, cash, and debit. 

Is therapy covered by insurance?

Payment is made at the end of each session and you will be provided with a receipt to submit for reimbursement from your insurance provider.

Depending on your current health insurance provider, it is possible for services to be covered in full or in part. Please contact your provider to verify what your coverage is for psychological services.

What is your cancellation policy?

When a session is booked, that time has been reserved for you. If you are unable to attend, please cancel 24 hours in advance to avoid being charged for the full rate of the session.